Introduction
At The Golden Spoon, located in the vibrant heart of Austin, Texas, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. This policy applies to all personal information collected through our website, during reservations, at our restaurant located at 400 Congress Ave, Austin, TX 78701, and through any other interactions you may have with us.
By using our services, you consent to the practices described in this policy. We encourage you to read this Privacy Policy carefully to understand how we handle your information. If you have any questions or concerns about our privacy practices, please contact us at [email protected] or call us at (512) 555-GOLD (4653).
Information We Collect
We collect various types of information to provide you with a seamless and personalized dining experience. The information we collect depends on how you interact with us.
- Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide when making a reservation, subscribing to our newsletter, or contacting us through our website or other channels.
- Payment Information: When you make a reservation or pay for your meal, we collect payment information, such as credit card details, billing address, and transaction history. This information is processed securely through our payment processing partners.
- Device Information: We may collect information about the devices you use to access our website, including the device type, operating system, browser type, IP address, and unique device identifiers. This information helps us optimize our website for different devices and improve the user experience.
- Log Data: Our servers automatically record information about your interactions with our website, such as the pages you visit, the time and date of your visit, the links you click, and other usage data. This data is used for analytics and to help us understand how users are using our website.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. Cookies are small text files that are stored on your device when you visit a website. You can control the use of cookies through your browser settings. Please refer to our Cookies Policy for more information.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Improve Our Services: We use your information to process reservations, provide customer support, personalize your dining experience, and improve the functionality and content of our website.
- To Communicate with You: We may use your contact information to send you newsletters, promotional offers, updates about our restaurant, and other communications that may be of interest to you. You can opt-out of receiving these communications at any time.
- To Process Payments: We use your payment information to process transactions and prevent fraud.
- To Analyze and Monitor Usage: We use log data and analytics to monitor the performance of our website, identify trends, and understand how users are using our services.
- To Comply with Legal Obligations: We may be required to disclose your information to comply with legal obligations, such as court orders or government regulations.
Information Sharing and Disclosure
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Business Partners: We may share your information with our business partners to offer you joint products or services, or to provide you with information about products or services that may be of interest to you.
- Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
We will not sell your personal information to third parties for marketing purposes.
Data Security
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information, such as payment details, during transmission.
- Secure Storage: We store your information on secure servers with limited access.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
- Employee Training: We train our employees on data security best practices.
Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete information about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete the information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
The Golden Spoon
400 Congress Ave
Austin, TX 78701
Email: [email protected]
Phone: (512) 555-GOLD (4653)
This Privacy Policy was last updated on October 26, 2024.